Health Care Informed (HCI) – Health Care Informed (HCI) provides regulatory, accreditation, risk management and quality improvement services to healthcare organisations

Welcome to Health Care Informed (HCI)

Health Care Informed (HCI) provides outsourced managed services for patient / resident safety, quality improvement, and regulatory compliance in health and social care organisations.

Ensuring your reputation as a care organisation of the highest quality – That’s our guarantee

“Following the formation of Saolta University Health Care Group, we engaged with HCI to redesign our quality and safety management system to reflect the new structure and provide ongoing quality and safety support. We now have an effective and efficient way of managing incidents, complaints, quality and safety processes, and audits. HCI are experts on quality and patient safety. The managed service they provide is key to the continuous improvement of our hospital group.”

Bill Maher
CEO
Saolta University Health Care Group

“With HCI’s guidance and support, we now have a Laboratory Quality Management System which meets regulatory requirements, has been developed using evidence based best practice and supports local ownership of quality and patient safety issues.”

Dianne Tucker
Laboratory Services Quality Manager
Royal Children’s Hospital, Melbourne, Australia

Australian Council on Healthcare Standards

“HCI reviewed our Quality Management System and help us define our key governance and document control processes. We now have a Quality Management System that is reflective of best practice and improves the running of our organisation.”

Dr Lena Low
Acting CEO
Australian Council on Healthcare Standards

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''Assisted by Health Care Informed (HCI) using the Q-Pulse solution, we have further defined and developed many of the complex processes needed to operate and connect our local and regional NATA accredited, ISO9001 certified network of laboratories and collection centres. HCI provided outstanding project based implementation support and continues to support us with our evolving electronic Quality Management System.’'

Jason Graefling
Quality and Accreditation Manager
SA Pathology

“The benefits of Q-Pulse are visible throughout the organisation. We now have evidence of the policy and procedure approval process from submission of the document, approval, review dates and feedback.”

Mark Brandon
CEO
Aged Care Standards and Accreditation Agency Ltd

Mark Brandon

CEO

Aged Care Standards and Accreditation Agency

“As international experts in healthcare regulation Health Care Informed (HCI) was the ideal organisation for the Mental Health Commission to partner with. HCI provided us with comprehensive development services, innovation, and expertise, in the creation of a beneficial regulatory support framework for mental health services. “

Patricia Gilheaney, Chief Executive, Mental Health Commission

Dianne Tucker
Laboratory Services Quality Manager
Royal Children’s Hospital, Melbourne, Australia

“We chose HCI as our quality partner because of their extensive experience in implementing Quality Management Systems and their excellent reputation within the Healthcare sector. With HCI’s support, we now have an effective Quality Management System that meets organizational standards, supports continuous improvement and will be continually reviewed through an ongoing audit programme.”

Triona Fortune
Deputy CEO
International Society for Quality in Health Care (ISQua)

Australian Council on Healthcare Standards

Dr Lena Low
Acting CEO
Australian Council on Healthcare Standards

Welcome to Health Care Informed (HCI)

SGS